Support Ticketing System

Issues

• 📌

  system.rss.yml will be removed from core

  Active

  Code

  Created 5 months ago

  v2.0
  🇳🇱Netherlands bbrala

  5 months ago
• 💬

  Set client thru URL parameter

  Active

  User interface

  Created 9 months ago

  v
  🇮🇹Italy andrea.dori65

  9 months ago
• 💬

  Drupal 11 lacking

  Active

  Miscellaneous

  Created about 1 year ago

  v2.0
  🇳🇱Netherlands dirke

  about 1 year ago
• 🐛

  Fatal error with update

  Active

  Miscellaneous

  Created about 1 year ago

  v2.0
  🇳🇱Netherlands dirke

  about 1 year ago
• 💬

  Port module to Backdrop CMS

  Active

  Code

  Created about 1 year ago

  v1.0
  🇨🇦Canada izmeez

  about 1 year ago
• 🐛

  Fatal error on install on ContextDefinition

  Needs review

  Code

  Created over 1 year ago

  v2.0
  🇫🇷France Thony

  over 1 year ago
• 📌

  Automated Drupal 11 compatibility fixes for support

  Needs review

  Code

  Created over 1 year ago

  v2.0
  project update bot

  over 1 year ago
• 🐛

  On installation "diff.plugins:field_types missing schema" check if it's even needed.

  Needs review

  Code

  Created about 2 years ago

  v2.0
  🇦🇺Australia purencool

  almost 2 years ago
• 🐛

  Update Readme file

  Fixed

  Code

  Created almost 2 years ago

  v2.0
  🇦🇺Australia purencool

  almost 2 years ago
• 📌

  Automated Drupal 10 compatibility fixes

  Needs review

  Code

  Created over 2 years ago

  v2.0
  project update bot

  almost 2 years ago
• 💬

  Support Ticketing System alternative for drupal 8

  Active

  Documentation

  Created over 5 years ago

  v1.0
  🇪🇬Egypt ashroof

  almost 2 years ago
• 📌

  Remove or upgrade deprecated code

  Active

  Code

  Created about 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 📌

  Upgrade current code to work on Drupal 9 and 10

  Fixed

  Code

  Created over 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 🐛

  core.entity_view_display.support_ticket.ticket.default.yml is not working in Drupall 9

  Fixed

  Code

  Created over 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 🐛

  modules/support_ticket/src/SupportTicketTypeForm.php

  Active

  Code

  Created about 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 📌

  Use mailhandler for Inbound email integration

  Postponed

  Code

  Created over 15 years ago

  v1.0
  🇨🇦Canada fizk

  about 2 years ago
• 📌

  Code to upgrade

  Active

  Code

  Created over 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 🌱

  PHPUnit tests are obsolete

  Closed: outdated

  Code

  Created over 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 🌱

  The 2.0 branch planned released.

  Active

  Code

  Created about 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 📌

  Drupal's Security Advisory Coverage

  Active

  Code

  Created about 2 years ago

  v2.0
  🇦🇺Australia purencool

  about 2 years ago
• 🐛

  Comments are lost when user is deleted

  Closed: works as designed

  Code

  Created about 2 years ago

  v2.0
  dev-nnov

  about 2 years ago
• 🐛

  views.view.support_ticket_overview not working in Drupal 9

  Fixed

  Code

  Created over 2 years ago

  v2.0
  🇦🇺Australia purencool

  over 2 years ago
• 💬

  Fetch not working with gmail (inbound integration)

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇫🇷France Spacio

  over 2 years ago
• ✨

  response template

  Closed: outdated

  Code

  Created about 15 years ago

  v1.0
  🇨🇦Canada gweston

  over 2 years ago
• 🐛

  Ticket not assigned to user

  Closed: outdated

  Code

  Created about 13 years ago

  v
  🇺🇸United States BillMounce

  over 2 years ago
• 🐛

  Impossible to delete menu item for removed Support client

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States alex_shapka

  over 2 years ago
• ✨

  Authenticated users cannot subscribe other users to notifications

  Closed: outdated

  Code

  Created over 15 years ago

  v1.8
  🇬🇧United Kingdom thoomyorke

  over 2 years ago
• 🐛

  Autosubscribed notifications don't go out

  Closed: outdated

  Miscellaneous

  Created almost 14 years ago

  v1.8
  phindic

  over 2 years ago
• 🐛

  Required Fields showing up as NULL in database after ticket submitted.

  Closed: outdated

  Miscellaneous

  Created about 13 years ago

  v1.0
  🇺🇸United States jjsoler

  over 2 years ago
• 🐛

  E-mail attachments are not saved in the correct folder

  Closed: outdated

  Code

  Created about 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• 💬

  My Tickets

  Closed: outdated

  User interface

  Created almost 13 years ago

  v1.0
  🇺🇸United States Brent7

  over 2 years ago
• 💬

  Path field in creating client

  Closed: outdated

  Documentation

  Created almost 13 years ago

  v1.8
  🇺🇸United States Brent7

  over 2 years ago
• 💬

  How to add subscriber list?

  Closed: outdated

  Miscellaneous

  Created almost 13 years ago

  v1.7
  🇫🇷France Spacio

  over 2 years ago
• 💬

  Menu item has dissapeared

  Closed: outdated

  User interface

  Created almost 13 years ago

  v1.8
  🇺🇸United States Brent7

  over 2 years ago
• 💬

  Support ticket view

  Closed: outdated

  User interface

  Created almost 13 years ago

  v1.8
  🇺🇸United States Brent7

  over 2 years ago
• 💬

  Support ticketing project dropdown order is not intuitive

  Closed: outdated

  User interface

  Created almost 13 years ago

  v1.0
  🇨🇦Canada izmeez

  over 2 years ago
• 💬

  How to send and receive e-mails just in HTML?

  Closed: outdated

  Code

  Created about 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• 🐛

  Trouble with visibility of tickets

  Closed: outdated

  Code

  Created almost 13 years ago

  v1.3
  🇵🇱Poland endrju_pn

  over 2 years ago
• 🐛

  User permissions not applying to ticket creation

  Closed: outdated

  Code

  Created over 12 years ago

  v1.3
  🇺🇸United States megabyte

  over 2 years ago
• 📌

  Document extra modules

  Closed: outdated

  Documentation

  Created over 12 years ago

  v1.0
  🇳🇴Norway fuzzy76

  over 2 years ago
• 🐛

  Auto changing project name on publishing/unpublishing support ticket content

  Closed: outdated

  Code

  Created almost 13 years ago

  v1.8
  🇮🇳India sDash

  over 2 years ago
• ✨

  Auto respond to the creating client?

  Closed: outdated

  User interface

  Created almost 16 years ago

  v1.3
  🇺🇸United States tora_tora

  over 2 years ago
• ✨

  Support fetch mail path: destination is a blank page

  Closed: outdated

  Code

  Created about 14 years ago

  v1.4
  🇺🇸United States figureone

  over 2 years ago
• ✨

  How to change the Ticket properties? I cant find these settings in Taxonomy or anywhere! Thanks

  Closed: outdated

  User interface

  Created over 12 years ago

  v1.0
  🇨🇳China AntiNSA

  over 2 years ago
• 🐛

  Inbound email integration generate only emails with text format

  Closed: outdated

  Code

  Created about 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• 🐛

  [support_mailcmd] incoming emails can contain '\r\n' or '\r' instead of '\n' for newlines which causes problems

  Closed: outdated

  Code

  Created over 12 years ago

  v1.0
  🇺🇸United States tinker

  over 2 years ago
• 🐛

  Menu routing has many problems

  Closed: outdated

  Code

  Created over 12 years ago

  v1.0
  🇺🇸United States tinker

  over 2 years ago
• ✨

  client auto assign field select user name how to change it as select roll

  Closed: outdated

  Documentation

  Created over 12 years ago

  v1.8
  🇵🇰Pakistan coderider

  over 2 years ago
• 💬

  Rename “Project” and add sub-“projects”

  Closed: outdated

  Code

  Created over 12 years ago

  v1.8
  🇸🇬Singapore DrupalNewbie2013

  over 2 years ago
• ✨

  Add cck field column to ticket list

  Closed: outdated

  Code

  Created over 12 years ago

  v1.8
  🇪🇸Spain jlcarrera

  over 2 years ago
• 🐛

  Error when deleting tickets

  Closed: outdated

  User interface

  Created over 12 years ago

  v1.8
  🇺🇸United States dokoe-1

  over 2 years ago
• 💬

  Add footer to emails

  Closed: outdated

  Miscellaneous

  Created over 12 years ago

  v1.8
  🇺🇸United States jusyjim

  over 2 years ago
• 🐛

  Removing Node Body for Support Ticketing System

  Closed: outdated

  User interface

  Created over 14 years ago

  v1.0
  🇺🇸United States jpmizell

  over 2 years ago
• 🐛

  Information disclosure bug

  Closed: outdated

  User interface

  Created about 13 years ago

  v1.0
  🇩🇪Germany sapox

  over 2 years ago
• ✨

  Make it possible to assign ticket to other user at ticket creation

  Closed: outdated

  Code

  Created over 16 years ago

  v1.0
  🇮🇪Ireland paddy_mul

  over 2 years ago
• 🐛

  Duplicate client name validation (patch)

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.0
  🇦🇺Australia Rory

  over 2 years ago
• 🐛

  Emails do not retain text formats when site uses WYSIWYG or modifies default input format

  Closed: outdated

  Code

  Created over 12 years ago

  v1.0
  🇺🇸United States tinker

  over 2 years ago
• ✨

  Auto-assign tickets to team members by availability

  Closed: outdated

  Miscellaneous

  Created over 14 years ago

  v1.3
  🇿🇦South Africa duncan.moo

  over 2 years ago
• ✨

  Create a role when a client is added

  Closed: outdated

  Code

  Created about 15 years ago

  v1.0
  🇮🇳India Sivaji_Ganesh_Jojodae

  over 2 years ago
• ✨

  support_mailcmd request for intergration with support_fields

  Closed: outdated

  Code

  Created over 14 years ago

  v1.4
  olak

  over 2 years ago
• 📌

  Customize view & edit of the ticket to single page

  Closed: outdated

  Documentation

  Created about 12 years ago

  v1.8
  rjs.martins

  over 2 years ago
• ✨

  Integration with Multiple E-mail Addresses module

  Closed: outdated

  Code

  Created almost 13 years ago

  v1.8
  🇺🇸United States alrueden

  over 2 years ago
• 💬

  Double Header Message-ID in outbound email causing email failure

  Closed: outdated

  Code

  Created over 14 years ago

  v1.8
  🇺🇸United States leevester

  over 2 years ago
• ✨

  Change closed ticket state to open when adding new comment

  Closed: outdated

  Code

  Created over 15 years ago

  v1.3
  🇬🇧United Kingdom gorgo

  over 2 years ago
• ✨

  Author name available as token in mail template

  Closed: outdated

  Code

  Created over 11 years ago

  v1.8
  🇮🇹Italy aCCa

  over 2 years ago
• 💬

  Is it possible to change labels of Ticket Properties

  Closed: outdated

  Code

  Created over 10 years ago

  v1.8
  🇨🇦Canada laura.j.johnson@gmail.com

  over 2 years ago
• 🐛

  Global "Auto-assign new tickets to" field not auto-completing

  Closed: outdated

  Code

  Created almost 15 years ago

  v1.0
  🇺🇸United States Matt V.

  over 2 years ago
• 🐛

  Improve domain matching

  Closed: outdated

  Code

  Created over 15 years ago

  v1.0
  🇮🇹Italy jeremy

  over 2 years ago
• ✨

  Allow anonymous to submit ticket (the way anonymous would submit comment)

  Closed: outdated

  Code

  Created about 16 years ago

  v1.0
  🇲🇾Malaysia najibx

  over 2 years ago
• ✨

  Disable notifications

  Closed: outdated

  User interface

  Created almost 16 years ago

  v1.3
  🇺🇸United States sly5

  over 2 years ago
• ✨

  File names with accents of attached files in emails for ticket creation got created with nontranslated filenames: not accessable

  Closed: outdated

  Code

  Created almost 15 years ago

  v1.8
  🇧🇷Brazil rsevero

  over 2 years ago
• ✨

  Support ticketing, how to remove user1 from subscribe list

  Closed: outdated

  Miscellaneous

  Created almost 16 years ago

  v1.0
  🇨🇦Canada izmeez

  over 2 years ago
• 💬

  New Tickets Don't Assign State or User

  Closed: outdated

  User interface

  Created almost 10 years ago

  v1.9
  🇺🇸United States dcamburn

  over 2 years ago
• ✨

  Projects for specific clients not showing up when adding a new ticket

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• ✨

  Notify me always

  Closed: outdated

  Miscellaneous

  Created over 13 years ago

  v1.8
  🇳🇱Netherlands erikkramer

  over 2 years ago
• ✨

  do not delete emails from mail server

  Closed: outdated

  Code

  Created over 15 years ago

  v1.3
  🇷🇴Romania abaddon

  over 2 years ago
• 🐛

  Menu item for new client appears under the root of navigation menu, not under Support tickets

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States alex_shapka

  over 2 years ago
• 🐛

  Cannot manually remove users from notificacions as Admin when in AutoComplete

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States Exploratus

  over 2 years ago
• 🐛

  Wrong path for files attached to comment

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States Exploratus

  over 2 years ago
• ✨

  New submodule with enhancements.

  Closed: outdated

  Code

  Created over 13 years ago

  v1.0
  🇺🇸United States wodenx

  over 2 years ago
• ✨

  Stacked Charts

  Closed: outdated

  Charting

  Created over 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• ✨

  Ability to "lock" tickets so only 1 person replied

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇬🇧United Kingdom ambercelery

  over 2 years ago
• 💬

  How to filter "subscribed" list

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇧🇷Brazil rogeriodec

  over 2 years ago
• 💬

  Theme the Ticket Listing Page

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States phelix

  over 2 years ago
• ✨

  Bulk Update Improvement

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇺🇸United States JeffSheltren

  over 2 years ago
• 🐛

  Pager does not work properly on user ticket view page

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇦Ukraine natbampo

  over 2 years ago
• 💬

  Will not fetch e-mail from server keep getting connection denied even though php code should work!

  Closed: outdated

  Code

  Created over 13 years ago

  v1.8
  🇺🇸United States legomez

  over 2 years ago
• 📌

  Auto check item in list if some state(s) changed

  Closed: outdated

  Code

  Created over 13 years ago

  v1.0
  🇷🇺Russia lvm

  over 2 years ago
• ✨

  Parent Clients

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.0
  🇺🇸United States treckstar

  over 2 years ago
• 💬

  Move "Support tickets" menu item to user profile page as a tab

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇺🇸United States rgrms

  over 2 years ago
• 💬

  Hide Notifications fieldset

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.0
  mbkaba22

  over 2 years ago
• ✨

  Attribute group class or id for support status divs

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.0
  🇺🇸United States alex_shapka

  over 2 years ago
• ✨

  Auto from closed -> active

  Closed: outdated

  User interface

  Created over 13 years ago

  v1.8
  🇩🇰Denmark MortenRostved

  over 2 years ago
• ✨

  Suppress notifications of own posts

  Closed: outdated

  Code

  Created over 15 years ago

  v1.8
  🇦🇺Australia neubreed

  over 2 years ago
• ✨

  Create an option to allow default client for new tickets to be empty

  Closed: outdated

  Code

  Created almost 15 years ago

  v1.8
  🇧🇷Brazil rsevero

  over 2 years ago
• ✨

  Create option to show current status/priority/client/assigned on top of the ticket presentation.

  Closed: outdated

  Code

  Created almost 15 years ago

  v1.8
  🇧🇷Brazil rsevero

  over 2 years ago
• ✨

  Misleading checkbox text: By checking this box you will prevent notification emails...

  Closed: outdated

  User interface

  Created almost 14 years ago

  v1.8
  🇩🇪Germany gogowitsch

  over 2 years ago
• 💬

  Allow path of support to be configurable

  Closed: outdated

  User interface

  Created almost 14 years ago

  v1.3
  🇺🇸United States eflage

  over 2 years ago
• 🐛

  Unassigned an user doesn't remove s/he from the support_assigned table

  Closed: outdated

  Code

  Created almost 14 years ago

  v1.0
  🇩🇰Denmark burkeker

  over 2 years ago
• ✨

  The "magic" strings at the end of the notification message

  Closed: outdated

  User interface

  Created almost 14 years ago

  v1.0
  🇩🇰Denmark burkeker

  over 2 years ago