Change closed ticket state to open when adding new comment

Created on 26 May 2010, over 14 years ago
Updated 29 March 2023, almost 2 years ago

Hey,
I would like to make things as simple as possible for the end user and disable the dropdown to change ticket state. I was wondering if there's a way to automatically change closed tickets to open when a user adds a comment?

Thanks

Feature request
Status

Closed: outdated

Version

1.3

Component

Code

Created by

🇬🇧United Kingdom gorgo

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