🇷🇺Russia @znaeff

Hello iainh
The issue was in an incorrectly added record in the user agent list. We have removed the problematic entry from the database. The error should no longer occur. Please let us know if you still experience any issues.

Hello @iainh
I've transferred this to our developers. We will respond with the results as soon as possible.

Thank you for your feedback! We are glad to know the issue is resolved.

Hello,

Please ensure the "Use CleanTalk JavaScript library" option (stored as cleantalk_bot_detector) is enabled. When this option is active, a frontend flag called ct_use_bot_detector will appear.

If ct_use_bot_detector = 1, the cookie ct_pointer_data will be set upon page load but will not update via JavaScript—its value will remain 0. This directly addresses the reported concern regarding the oversized cookie. In this setup, actual mouse coordinates will be transmitted via frontend_data, bypassing the website’s backend (and avoiding the cookie altogether).

Did it help you?

Hello,

I will ask our developers about this. We will contact you within 2-3 business days.

Thank you.

Hello,

Thanks for the detailed bug report and patch! We’ve added it to the codebase with some slight modifications.

Much appreciated!

Hello,

The reason the message body and sender's information are empty in the allowed requests on your site is that you've deactivated the storage of allowed requests. This means no data, except IP from allowed requests, is being stored on our servers. Please take a look at this article to learn more about this option: https://cleantalk.org/help/store-the-content-of-messages

Thank you.

Hello,

We will contact you within 3 business days.

Please wait.

Hello,

Could you please provide us with the following information?
1) What version of Drupal and PHP are you using?
2) Are you using the default form or some custom one? If custom, how did you make it?

This information will help us better diagnose the issue.

Looking forward to your reply.

Hello,

Thanks for the detailed report. I’ve passed the information along to the team for further review.

Best regards,

You're welcome! Feel free to contact us if you need any help.

@_kom__ We've fixed the version issue. It should be corrected automatically.

@janez zibelnik Please wait for 1 day and try to re-save the plugin's settings.

Did it help?

Hello @_kom__,
Thank you for waiting.

Please do the following to fix this issue:
1) Save the settings in our plugin.
2) If step 1 did not help, then reinstall our plugin.

Please let us know the results.

Hi,

I will ask our developers about this. We will contact you within 1-2 business days.

Thank you for your feedback.

Hello,
Unfortunately, at this time we’re not able to release a new version — the fixes are only available via manual installation (ZIP or patch). We’ll definitely include them in the next official release, but there’s no set date yet.

I will clarify this question with our developers.

We will contact you as soon as possible.

Hello @tjtj,
Thank you for waiting.

We have fixed this issue. I have attached the patch and the new version.

Did it help you?

Hello @karolus,
Thank you for waiting.

We have fixed this issue. I have attached the patch and the new version.

Did it help you?

Hello @tjtj,
Thank you for providing this information.

I have forwarded your details to our development team.

We will get back to you with an update within three business days once we have any results.

Thank you for your patience.

Hello @karolus,

I have forwarded your details to our development team.

We will get back to you with an update within three business days once we have any results.

Thank you for your patience.

Hello @_kom__,

This does not affect compatibility.

Hello @_kom__,
Thank you for waiting.

Our developers have checked this issue. This notification does not affect performance/stability/security, we use it because we must support users on versions less than 10.1.x.

Hello @_kom__,

I will ask our developers about this. We will do our best to fix it.

We will write back to you within 3 business days when we get any results.

Please wait.

Hello,

Thank you for your help. We've made fixes. All fixes will be included in the next stable release.

https://git.drupalcode.org/project/cleantalk/-/merge_requests/36/diffs

Hello @_kom__,

I've passed your details to the programmer staff.

We will write back to you within 3 business days when we get any results.

Please wait.

Hello,

Thank you for your report. Our developers will check this within 1-3 business days.

We've added fixes.

https://git.drupalcode.org/project/cleantalk/-/commit/2608d3880095845669...

Our developers will check this within 1-3 business days, we will contact you.

Thank you

Thank you for the details.

Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open

Hello @chunhuaicheng,

Could you please reinstall our plugin and recheck this issue?

Please let us know about the results.

Thank you for your feedback.

If something goes wrong, please let us know.

Hello,

We've fixed the issue.

Please install the attached version.

Does it work?

Hello,

We've added changes to the plugin. I'm attaching the plugin with the changes.

Kind

Hello,

Thank you for your suggestions.

We'll get back to you as soon as we discuss it with the team.

Please wait.

Hello, we've released a new version with fixes.

https://www.drupal.org/project/cleantalk/releases/9.4.0 →

Hello @chunhuaicheng
We have released the new version: https://www.drupal.org/project/cleantalk/releases/9.4.0 →

Hello @chunhuaicheng,

We plan to merge the branch that supports this base and release a new version. The deadline is mid-May.

We'll let you know when we're done.

Hello @chunhuaicheng,
Thank you for waiting.

Since you are using PostgreSQL, you need to use this version:
https://www.drupal.org/files/issues/2023-03-29/cleantalk%2Bpgsql_0.zip →

Did it help?

Hello @chunhuaicheng,

Thank you for the information.

I've passed your details to the programmer staff.

We will write back to you within 3 business days when we get any results.

Please wait.

Hello @_kom__,

We've released a new version 9.3.3 of our module. Please install it and recheck this issue:
https://www.drupal.org/project/cleantalk/releases/9.3.3 →

The new version is currently under testing.

Hello,

Due to a high load, we plan to release a new version at the end of February.

Sorry for the inconvenience.

Hello @kruser,

We need to test the Anti-Crawler option on your site. Please activate the option and let me know your site's name.

If you do not want to post it here, please contact us privately via our support system:
https://cleantalk.org/my/support/open.

Thank you.

Hello @kruser,

So, did you try to clear your browser cache and cookies?

Hello,

Please try to clear your browser cache and cookies or try another browser.

Did it help?

Hello @Hikkypo.
Thank you for your feedback.

Hello @Hikkypo,

Thank you for your feedback.

We've made a new fix. You can view the commit here: https://git.drupalcode.org/project/cleantalk/-/commit/e9ebaa24a5bc6ef75d4c884e1a2ee142e26baa24

Hello @_kom__ ,

We are still working on other issues.

We plan to release a new version in January 2024.

Hello, we already handle this here:

https://git.drupalcode.org/project/cleantalk/-/blob/9.1.x/lib/Cleantalk/...

Hello.
Thank you. We will check this shortly.

Hello,

Excuse me, did you create a ticket?

Hello @OMD
Could you please send us the debug log as described above in this thread (please, do not forget to delete your API key from it) and then install the new version: https://www.drupal.org/project/cleantalk/releases/9.3.2 → ?

We need more details about the issue. Please contact us by our private Ticket system:

https://cleantalk.org/my/support/open

Hello,

Could you try to uninstall and delete the plugin and then install it from the archive?

https://www.drupal.org/project/cleantalk/releases/9.3.1 →

https://cleantalk.org/help/install-drupal9

Did it help?

Hello,

I will ask our developers to check this.

We will contact you within 1-2 business days.

Dear blainelang,
About the warning message you pointed out here: https://www.drupal.org/project/cleantalk/issues/3401905#comment-15322644 🐛 When saving settings: Deprecated function: json_decode() Needs review

Could you:
- Create a new issue on this site.
- Contact us via our private Ticket System and add there a link to the new issue: https://cleantalk.org/my/support/open. We need additional details about your website.

Hello chetan 11,
We have added your patch to our repository.
Thank you.

agoradesign, no, you can not. This is our library and as we develop we sometimes change the rest of the plugin code. Users cannot update the library separately from the plugin.

About API key, our fault, we will review and fix it. About the issue, we will contact you within 5 business days.

Thank you chetan 11, we'll check your patch and let you know about the results.

If you can, please provide the logs because the reporter hasn't provided them yet.

Hello agoradesign,

We'll check it within 5 business days and let you know about the results.

Hello blainelang,

Please enable the "Collect debug data" option and send us the log when useful data appears there.

Hello blainelang,

We will investigate the issue and respond to you within 5 business days.

Hello agoradesign,

The warning you specified is different. Please create a separate thread.
Our developers will deal with this issue and within 5 working days we will report the result in your new thread.

agoradesign,

The error you specified is different. Please create a separate issue.
To solve the issue, please enable the "Collect debug data" option and send us the log when useful data appears there.

Hello,

We have fixed the issues and released a new version 9.3.0:
https://www.drupal.org/project/cleantalk/releases/9.3.0 →

Please, update the module and clear your website cache. Feedback will be appreciated.

Hello geerlingguy.

Let me clarify. Have you applied the last patch and see the same stack trace as at the beginning of this issue?
If not, please write the details: what you see, under what conditions.

Thank you @alfaguru. I will add this patch and all the info to the task. We will check it and will let you know the results.

Hi @karolus, thank you for the feedback.

Thank you for the details!

Hello, @blainelang, @tjtj, @b_sharpe, @_kom_

It seems the table is not being updated correctly since Feb 23.

We going to do a lot of refactoring in the next two weeks.

Then new major version will be issued. Right now we stopped to perform any patches for Drupal issues to keep the integrity of the new release. Please wait.

If it is applicable, you can downgrade cleantalk version to 9.2.3, as we were informed, there is no tables issues on this version.

If this is not helpful, remove all cleantalk tables and do clear install of 9.2.3

List of tables:

• cleantalk_ac_logs
• cleantalk_sessions
• cleantalk_sfw
• cleantalk_sfw_logs
• cleantalk_sfw_temp
• cleantalk_timelabels
• cleantalk_ua_bl

Also remove cleantalk_cron key from state collection in key_value table.

We are really sorry for this mess.

karolus, Mohd Sahzad, our patch from here:
https://www.drupal.org/project/cleantalk/issues/3383492#comment-15279553 🐛 Undefined array key Needs review
does the same thing. The changes proposed by Mohd Sahzad will not be included in next release.

If this is not the case, please comment.

blainelang, unfortunately, we cannot repeat and fix the issue in our environment. We need more information about your site. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

blainelang, we will answer your question within 3 business days.

We are aware of this serious issue. Thank you.

Hello @blainelang,

Have you tried applying patches from here
https://www.drupal.org/project/cleantalk/issues/3339276#comment-15128399 🐛 The website encountered an unexpected error. Please try again later. Active https://www.drupal.org/project/cleantalk/issues/3383492#comment-15279553 🐛 Undefined array key Needs review ?

Hello @b_sharpe,
Thank you for waiting.

Could you tell us what you downloaded? We've attached a patch, not an installation file. Applying a patch is different from installing the installation file.

If you still have this issue, please tell us step-by-step how to reproduce it.

We've made some fixes. Please aplly the attached patch. Feedback will be very welcome.

Of course!

Hello @Mohd Sahzad,

Please give us a few days to check this.

Hello @mariodan,

Please install the special version from here:
https://www.drupal.org/project/cleantalk/issues/3383492#comment-15253807 🐛 Undefined array key Needs review

And send us the debug logs.

A debug log with a record of the issue would be appreciated.

Hello.

Any updates on the issue?

Hello.

Any updates on the issue?

Dear customers

We have added a new feature, now you can send debug logs without having to provide access to your site.

Please install this version and send us the debug logs.

Hello.

We added a new feature to the plugin.

Could you, please install this version and send us the debug logs?

Dear customers

We have added a new feature, now you can send debug logs without having to provide access to your site.

Please install this version and send us the debug logs.

Dear customers

We have added a new feature, now you can send debug logs without having to provide access to your site.

Pivani, Tjeo and Tjarman, please install this version and send us the debug logs.

Hello,

We've replied to you in CleanTalk ticket #38915