Drupal Customer Relationship Management (CRM) recipe

Problem/Motivation

CiviCRM works great, but how hard would it be to build the basics of a CRM in Drupal 11, as a recipe?

Steps to reproduce

Need a CRM and see that CiviCRM exists, but wonder if a native Drupal CRM recipe could work ...

Proposed resolution

Build a prototype, offering one or more of the basics features expected to be in a CRM:

• Contact management (Extended address template)
• Analytics and reporting (Matomo?)
• Contact states - pending, new, etc. (workflow?)
• Bulk Messaging (Simplenews, SMS)
• Email marketing (Simplenews)
• GDPR compliance
• Ticket management
• Event Management
• Live chat
• More ...

For more features, see:

• https://civicrm.com/features/
• https://www.superoffice.com/blog/crm-features/
• https://www.salesforce.com/crm/features/

Remaining tasks

User interface changes

API changes

Data model changes