DAM video not displaying when download and sync is enabled

Created on 21 January 2025, about 15 hours ago

Problem/Motivation

When Download and Sync options are enabled for videos in the DAM system, the video fails to display properly. Users may encounter a blank screen, even though the file appears to be synced and downloaded successfully.

Steps to reproduce

create a new project using drupal-recommended-project
enable acquia dam and enter all configurations required
enable Download and Sync assets at admin/structure/media/manage/acquia_dam_video_asset and save configuration
create a DAM media reference field in page/article content type and select Acquia DAM Video and save configuration
create a new content and select any video in media field and save content
visit the node page and you will see DAM videos are not showing

Look at the screenshot below

🐛 Bug report

Status

Needs work

Version

1.1

Component

Code

Created by

🇮🇳India deepakkm

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Merge Requests

!111DAM video not displaying when download and sync is enabled
Open
🇮🇳India rajeshreeputra
updated 15 minutes ago

Comments & Activities

Issue created by @deepakkm
Comment about 14 hours ago →
🇮🇳India rajeshreeputra Pune
The functionality to display/play local video media is currently unavailable in the Acquia DAM interface. This feature is present in the Media: Acquia DAM, this need to be updated accordingly for consistency and enhanced user experience.
Merge request !111Resolve #3501141 "Add Video formatter to display and play locally downloaded Video files." → (Open) created by rajeshreeputra

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DAM video not displaying when download and sync is enabled

Problem/Motivation

Steps to reproduce

Merge Requests

!111DAM video not displaying when download and sync is enabledOpen

Comments & Activities

!111DAM video not displaying when download and sync is enabled
Open