- Issue created by @gisle
- π©π°Denmark ressa Copenhagen
Thanks @gisle, I very much agree with everything you stated, except for the bit about transitioning to Stack Exchange. It may serve as an alternative support forrum, but I think https://www.drupal.org/forum/ β should forever stay, and be an eternal source of help for people new to Drupal, under the control of the Drupal community.
- π³π΄Norway hansfn
I totally agree - we shouldn't promote Slack that heavily. (For the reasons stated by Gisle.)
In stead of adding back the link to "Forums", I prefer "Support" pointing to https://www.drupal.org/support β
PS! I also can't remember having seen any discussion about this change. Maybe it was on Slack - he-he.
- π³πΏNew Zealand john pitcairn
Anything that can't be googled should not be an official support forum. Dries' recent Lille keynote was very big on pushing the open web - Slack isn't that.
I doubt all the devs on Drupal Slack will be all that thrilled with a bunch of non-coder support requests clogging things up either.
- π©π°Denmark ressa Copenhagen
@Jaypan reminded me of a very relevant issue in Forum "deprecated" from home page? β
- πΊπΈUnited States hestenet Portland, OR πΊπΈ
For now( because getting into the details of which specific options we should and should not be leading with from the main nav is a really difficult topic) I'm going to follow @hansfn's suggestion of 'Support' which points to the landing page with all of the various options described.
I'll circulate this to some of the #promoteDrupal initiative folks who've worked on the latest rounds of iterative suggestions for the navigation - see if they want to chime in with any thoughts here as well.
- π¨π¦Canada pixelite Montreal
The issue with the Forums is that people arenβt actively interacting there and much of the content is outdated. Prominently linking to Forums gives the impression to new users that the Drupal community is not active.
Thatβs the reason for removing the direct link to it from the main navigation.
- π³π΄Norway gisle Norway
Well, hiding them from the main navigation is not probably not going to increase participation.
The fundamental problem is that the community need some locus where beginners and non-technical people can got to get first line community support, and so far, the Forum is theonly that thing the community have.
If it is perceived as a place with too little interaction and too much outdated content, perhaps there can be some sort of #promoteDrupal led effort to:
- get more people to interact
- curate the content by getting rid of the bad bits
I am already trying to do my bit, by providing some support there - mostly to beginners.
If there were a team curating it, for example by reviewing some of the decade old content and to identify ROT (Redundant, Outdated, Trivial) to vote on for removal, I would volunteer some f my time for that task as well.
- π©π°Denmark ressa Copenhagen
I agree @gisle, instead of strangling the forum, it should be nurtured, improved, and better marketed. One dearly needed improvement is β¨ Provide file upload for forums Active , which would lift the user experience.
Also, I don't agree that people arenβt actively interacting in the Forum.
- π©π°Denmark ressa Copenhagen
FYI, I just created π Add link to Drupal Forums in Olivero Welcome text Needs review to help make new users aware of this wonderful resource.
- πΊπΈUnited States TolstoyDotCom L.A.
+1 on adding the link to /forum back. The Stack sites are a great resource, but it's best to have help on this site. The Slack channel should be more for ephemera.
- π©π°Denmark ressa Copenhagen
I think linking to the "Support" page (drupal.org/support) and Drupal Forum (drupal.org/forum) would be really nice, under "Get support" in the mega menu on https://new.drupal.org:
Drupal CMS User Guide
Learn how to set up your site with Drupal CMSDrupal User Guide
Learn to build with DrupalDrupal Support
<<< Add this menu item
See all help options for DrupalDrupal Forum
<<< Add this menu item
Ask the Drupal community for supportTraining
Upskill your Drupal teamDrupal Slack
Get support and collaborate with the community - π¦πΊAustralia Stefan Lehmann
+1 on putting it back into the main menu. There have been a few users (especially Jaypan and VM come to mind) who have been continuously supportive on the Forum responding to questions very quickly for years.
No question there are issues around the forum. For me it's especially that there is no (mandatory) indication for which Drupal version a question / answer applies.
- π©π°Denmark ressa Copenhagen
Yes @stefan lehmann, users such as @jaypan and @wombatbuddy (often sharing complete solutions) and all the other nice volunteer supporters from the Drupal community are doing a great job, offering fast replies to Drupal support questions.
I already shared my opinion about the Forum in the issue about the new drupal.org, but I am adding it as related issue, just in case you or other users haven't seen it.