An error occurs:
Typ php
Datum Freitag, 5. Juli 2024 - 22:33
Standort https://espace.mobimo.ch/de/helpdesk/issue/7856/resolve
Referrer https://espace.mobimo.ch/de/helpdesk/issue/7856
Nachricht AssertionError: Cannot load the "helpdesk" entity with NULL ID. in assert() (Zeile 261 in /var/www/html/web/core/lib/Drupal/Core/Entity/EntityStorageBase.php).
#0 /var/www/html/web/core/lib/Drupal/Core/Entity/EntityStorageBase.php(261): assert()
#1 /var/www/html/web/core/lib/Drupal/Core/Entity/EntityBase.php(503): Drupal\Core\Entity\EntityStorageBase->load()
#2 /var/www/html/web/modules/contrib/helpdesk_integration/src/Service.php(264): Drupal\Core\Entity\EntityBase::load()
#3 /var/www/html/web/modules/contrib/helpdesk_integration/src/Controller/ResolveIssue.php(69): Drupal\helpdesk_integration\Service->resolveIssue()
#4 [internal function]: Drupal\helpdesk_integration\Controller\ResolveIssue->build()
#5 /var/www/html/web/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(123): call_user_func_array()
#6 /var/www/html/web/core/lib/Drupal/Core/Render/Renderer.php(638): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}()
#7 /var/www/html/web/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(124): Drupal\Core\Render\Renderer->executeInRenderContext()
#8 /var/www/html/web/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(97): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->wrapControllerExecutionInRenderContext()
#9 /var/www/html/vendor/symfony/http-kernel/HttpKernel.php(181): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}()
#10 /var/www/html/vendor/symfony/http-kernel/HttpKernel.php(76): Symfony\Component\HttpKernel\HttpKernel->handleRaw()
#11 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/Session.php(53): Symfony\Component\HttpKernel\HttpKernel->handle()
#12 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/KernelPreHandle.php(48): Drupal\Core\StackMiddleware\Session->handle()
#13 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/ContentLength.php(28): Drupal\Core\StackMiddleware\KernelPreHandle->handle()
#14 /var/www/html/web/core/modules/big_pipe/src/StackMiddleware/ContentLength.php(32): Drupal\Core\StackMiddleware\ContentLength->handle()
#15 /var/www/html/web/core/modules/page_cache/src/StackMiddleware/PageCache.php(106): Drupal\big_pipe\StackMiddleware\ContentLength->handle()
#16 /var/www/html/web/core/modules/page_cache/src/StackMiddleware/PageCache.php(85): Drupal\page_cache\StackMiddleware\PageCache->pass()
#17 /var/www/html/web/core/modules/ban/src/BanMiddleware.php(50): Drupal\page_cache\StackMiddleware\PageCache->handle()
#18 /var/www/html/web/modules/contrib/crowdsec/src/Middleware.php(96): Drupal\ban\BanMiddleware->handle()
#19 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/ReverseProxyMiddleware.php(48): Drupal\crowdsec\Middleware->handle()
#20 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/NegotiationMiddleware.php(51): Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle()
#21 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/AjaxPageState.php(36): Drupal\Core\StackMiddleware\NegotiationMiddleware->handle()
#22 /var/www/html/web/core/lib/Drupal/Core/StackMiddleware/StackedHttpKernel.php(51): Drupal\Core\StackMiddleware\AjaxPageState->handle()
#23 /var/www/html/web/core/lib/Drupal/Core/DrupalKernel.php(741): Drupal\Core\StackMiddleware\StackedHttpKernel->handle()
#24 /var/www/html/web/index.php(19): Drupal\Core\DrupalKernel->handle()
#25 {main}Just deactivate queue and mark a ticket as resolved.
Catch that case.
Closed: duplicate
2.0
Code
We need to define what to do, if issues do not get synched. This can happen with the queue in place. In Drupal the issue is stored but not in the helpdesk backend. This happens very rarely, but it can.
