Contrib.social

Listening session with Mike

Open on Drupal.org →
Created on 4 August 2023, 11 months ago
Updated 13 October 2023, 9 months ago

Listening session with Mike at DrupalCamp Colorado notes:
Drupal.org usernames: mikearrowsmith, cedewey

Mike Background

Project Manager at Allegiance Group → .
Experience level with Drupal as a site builder: Brand new
Experience level with Drupal as a content editor: Using since 2013

Usability Testing Results

1. Went to Configuration first, then Development, but didn't see anything there
2. Went to Extend -> Updates, saw there were no updates
3. Went to Extend -> List
4. Clicked on link in "Add contributed modules to extend your site's functionality."
5. Confused by being taken away from website to drupal.org
6. Returned to the website
7. Returns to Extend > List
8. Clicks Install button, status message appears
9. Keeps skipping over "Browse" working tab
10. Tester finally prompts after tester continually toggles between "List", "Updates" and "Uninstall" that they should go to "Browse"
11. "Why didn't you click on Browse?" Answer: "I was looking for 'Add Module.' Browse implies looking at modules that are already installed on the site.
12. Needs a donation form so searched, "donation"
13. Clicks on "Payfast donation"
10. Reads project description. Sees that its using Payfast, but he needs a donation form that uses "charity engine"
11. Searches "charity engine"
14. No results are found
15. Revises search to just, "donation" again - 5 results
16. Changes search to "donations" - 3 results
17. Changes search "donation form" - 0 results
18. Search "give forms" - 0 results
19. search "give" find the Give module -- note Give should show up under donation
20. Reads project description - looks promising
21. Asks, is it just Stripe or others?
22. Clicks "Install" button
23. Sees confirmation message that is installed, but, now confused as to what to do next
24. Moderator prompts user to go to the Extend page and find the Give module
25. Navigates to the Extend page, doesn't know how to see more info about the module
26. Moderator prompts user to expand the section next to the Give module
27. Clicks on configuration page for Give module

Recommendations

  1. Rename "Browse" to something like "Add modules"
  2. ✨ Redirect the "add contributed modules" link to the "Browse modules" admin page Active
  3. After installation, offer the next steps to site builders. eg: A confirmation message with links to the configuration page or help page.
  4. On the Modules list page, the collapsed style applied to modules is confusing. It might be easier to simply drop the collapse style and show modules expanded with their links to configuration, permissions and help pages.
  5. Include project description text in search
  6. Be less strict with results for search queries. eg: "donation form" should bring up modules that include the word "donation" in the project description.
📌 Task
Status

Fixed

Version

1.0

Component

Meeting

Created by

🇺🇸United States volkswagenchick San Francisco Bay Area

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