Add or select media upload modal broken upon image upload

Created on 5 August 2022, over 2 years ago
Updated 24 April 2023, over 1 year ago

Problem/Motivation

Media library upload modal/widget keep breaking during the image uploading, happens randomly.

What's happening:
Step 1: In CKEditor click on the Insert from Media Library icon

Step 2: In open modal/widget, click on Select files or drop image to upload

Step 3:
Expected/normal: It takes a little bit time to upload the image and will show another modal to choose the Crop Image option etc

Happening: Quickly active modal replaced with new small modal with images gallery etc. Sometimes CKEditor also disappear itself on textarea.

Not getting any error!

This is the first time I am posting a support issue. So apologies in advance if I didn't select the right module/category etc.

💬 Support request
Status

Closed: works as designed

Version

9.5

Component
Media 

Last updated about 5 hours ago

Created by

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  • I am facing the same. But I couldn't reproduce it locally, only in Pantheon's staging environment. as @bsingh reported, there are differences in responses between cases that work and cases that don't. Happens randomly, and doesn't seem to have a pattern.

    With error:

    "ajax":{
                "auto_select_handler":{
                   "callback":"::updateFormCallback",
                   "wrapper":"media-library-wrapper",
                   "event":"auto_select_media_library_widget",
                   "url":"\/media-library?...",
                   "dialogType":"ajax",
                   "submit":{
                      "_triggering_element_name":"auto_select_handler"
                   }
                }
             }
    

    Without error:

    "ajax":{
        "edit-submit--M799kaIDOac":{...}
        ...
        "auto_select_handler":{...}
        ...
    }
    

    I tried a patch to add the missing libraries (in my case: file/drupal.file and dropzonejs/integration), but the problem still persists.

  • 🇺🇸United States nchristensen

    For those hosting with Pantheon:

    Pantheon has a known issue with DropzoneJS, which is used for the Media Entity DropzoneJS widget and Media Bulk Upload module.

    The module does not interact will with multiple-container environments, such as Pantheon, and is known to cause issues within the platform itself, which is what the site is currently experiencing.

    see Pantheon's documentation here: https://docs.pantheon.io/modules-known-issues#dropzonejs

  • 🇮🇳India sahilgidwani Jaipur

    Any update on this issue? I am also facing this issue in my production environment but not on Pantheon.

  • As mentioned by @nchristensen - this is related to the server/hosting environments.

    Acquia has something similar: https://docs.acquia.com/cloud-platform/manage/files/broken/

  • Status changed to Closed: works as designed over 1 year ago
Production build 0.71.5 2024