SMTP not working with goDaddy

Created on 30 October 2016, about 8 years ago
Updated 11 December 2024, 28 days ago

Hello,

I have a website made in Drupal 8 with the registration active and a simple default form message. I installed the SMTP module.

On my staging environment the the module works fine with these settings:

  • SMTP server: outlook.office365.com
  • SMTP port: 587
  • Encrypted protocol: TLS
  • User: marek@pointmckaywinestore.com
  • Password: the one to access to the office 365 webmail
  • E-mail from address: marek@pointmckaywinestore.com
  • E-mail from name: empty (use default site name)
  • Allow to send e-mails formatted as HTML: unchecked

When I have deployed it on the goDaddy server, with the same settings, It doesn't work anymore. I get the general error message:
Unable to send email. Contact the site administrator if the problem persists.
If I go to the "recent log messages", I find another general error. the screenshot is attached.

I tried any sort of different configuration, server address etc... but it doesn't want to work. I chatted with the goDaddy assistance at least a 20 times and every time they put a simple php script in my root to send emails. Since it was working, we always ended up these chats with them saying that there is something wrong with my module.
They have been totally useless. I really don't know where to look for in order to overcome this issue.

At least I would like to have access to some error logs, otherwise I'm totally blind.

If there is someone who could help me with this, I would be infinitely grateful

💬 Support request
Status

Closed: works as designed

Version

1.0

Component

Code

Created by

🇮🇹Italy rolfo85

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  • 🇮🇳India prashant.c Dharamshala

    Thanks a lot, @rolfo85, I was in the same boat, your https://www.drupal.org/project/smtp/issues/2823575#comment-11761199 💬 SMTP not working with goDaddy Closed: works as designed saved me after spending hours of debugging and chatting with he Godaddy support team.

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