Customer Service Representatives (CSRs) experience workflow disruption when modifying order items. The current system requires navigation to the order edit screen for simple tasks like quantity changes or item removal, breaking their flow and slowing down order processing.
Add an edit action to each order item on the main order view that opens a focused modal for quantity changes and item removal. This eliminates unnecessary navigation and keeps CSRs in their workflow context.
New: Edit action/button for each order item on order view
New: Modal dialog for editing order items with the following elements:
Active
3.0
Order
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