Unable to receive some mail from drupal.org mailing lists

Created on 10 January 2025, 3 months ago

Problem/Motivation

@greggles notified me that an email sent to me via a d.o mailing list had bounced. I use improvmx.com as a forwarder for inbound mail and smtp4.osuosl.org reported an error:

<redacted@my.email.address>: host
    mx1.improvmx.com[2a05:d012:412:e201:88aa:e7b9:7a43:12d7] refused to talk to
    me: 550 5.7.25 IP name lookup failed. No valid PTR record found for the
    given IP address. - ImprovMX v2024.06.06

Per https://improvmx.com/what-happens-when-we-receive-an-email/

Upon receiving the “HELO/EHLO” commands, we start to check the client’s quality by running a few verifications:

we check that the reverse name for the IP of the client exists, and matches the given hostname. If the reverse (also called PTR) does not match, we refuse the connection with the following message: 550 5.7.25 IP name lookup failed. No valid PTR record found for the given IP address.

The IP of mx1.improvmx.com is shown as IPv6 so I'm wondering if there is a missing or incorrect IPv6 PTR record somewhere? Unfortunately the IP of the connecting host isn't shown in the log that I received.

Steps to reproduce

Proposed resolution

Remaining tasks

User interface changes

API changes

Data model changes

💬 Support request
Status

Active

Component

Servers

Created by

🇬🇧United Kingdom longwave UK

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Comments & Activities

  • Issue created by @longwave
  • 🇺🇸United States drumm NY, US

    lists.drupal.org is currently being migrated, so this may need to wait for that migration to complete, since I expect the migration to include DNS changes.

  • 🇺🇸United States nnewton

    We don't manage these relays, but I'll report this upstream.

  • 🇺🇸United States nnewton

    Everything looks correct on the relay side and the IP6 PTR exists:

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 1232
    ;; QUESTION SECTION:
    ;7.3.1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.1.0.3.0.8.c.b.5.0.6.2.ip6.arpa. IN PTR
    
    ;; ANSWER SECTION:
    7.3.1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.1.0.3.0.8.c.b.5.0.6.2.ip6.arpa. 21600	IN PTR smtp4.osuosl.org.
    

    If you can forward us the email in question, the OSL has offered to look through their logs but nothing is looking amiss with the relay.

  • 🇺🇸United States greggles Denver, Colorado, USA

    I discarded the email already in mailman moderation queue, but if/when it crops up again I will preserve the full email so we can do more investigation.

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