Payments never captured

Created on 5 December 2024, about 1 month ago

Problem/Motivation

When order is placed, the balance is never 0, event if Alma Dashboard says the payment is captured. Running the cron doest'nt change anything. Even in drush mode, it tells that 0 payment is treated. Am I missing something ?
Thank you for your help.

Steps to reproduce

Proposed resolution

Remaining tasks

User interface changes

API changes

Data model changes

💬 Support request
Status

Active

Version

1.0

Component

User interface

Created by

🇫🇷France alumni

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Comments & Activities

  • Issue created by @alumni
  • 🇫🇷France nicolasgraph Strasbourg

    The balance is not related to the placed order status, it is related to the amount actually defined as paid by Alma. If no payment have already been processed for an order, the balance is 0. However, a queue worker should update the payments balance/status during the cron. Please check your logs and remote payments status or provide more informations to help me reproduce the bug.

Production build 0.71.5 2024