Unable to skip to middle or end of video in Google Chrome

Created on 3 October 2024, 4 months ago

We have Able Player module deployed in our site: https://tamil.digital.utsc.utoronto.ca/61220/utsc34376. However, it's impossible to skip the video to middle or end of video by clicking or dragging the cursor.

However this issue only happened in Google Chrome or Microsoft Edge. In Firefox, it's working fine.

Please advise to resolve this issue. Thank you.

🐛 Bug report
Status

Active

Version

3.1

Component

Code

Created by

🇨🇦Canada kylehuynh

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Comments & Activities

  • Issue created by @kylehuynh
  • 🇺🇸United States theMusician

    Thank you for reporting this. I can confirm the issue. It does not appear to be present in the core Able Player library demo, https://ableplayer.github.io/ableplayer/demos/video2.html.

    I'll do my best to look into the possible causes.

  • 🇮🇳India divyansh.gupta Jaipur

    Hello kylehuynh,
    I tried to generate this issue in my drupal10 website but it is working absolutely fine in my website.
    Also i have attached a file as a proof.

  • 🇺🇸United States theMusician

    Hi kylehuynh,

    I have tried this as well on both a 10.2.x site using AblePlayer 3.1.0 and and a 10.3.x site using the dev branch and cannot recreate it with a local video file. Can you swap your theme on your site in a development environment? I wonder if some sort of CSS or JS in your theme is causing a conflict.

    Thank you again for reporting the issue.

  • 🇨🇦Canada kylehuynh

    Thank you all for replying to the thread. We tried to replicate the issue in different environment, and the player works fine. Something must be in our prod environment which cause that issue. I'm going to close this issue.

Production build 0.71.5 2024