Google Tag stops working when upgraded from 1.x to 2.x

Created on 20 June 2024, 6 months ago
Updated 1 August 2024, 5 months ago

After upgrading to the 2.x version of the module from the 1.x version, our sites stop collecting data. Are there upgrade steps not documented anywhere I should be aware of?

💬 Support request
Status

Active

Version

2.0

Component

Documentation

Created by

🇺🇸United States couloir007

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Comments & Activities

  • Issue created by @couloir007
  • 🇮🇳India ankithashetty Karnataka, India

    +1 to this Issue.

  • 🇩🇪Germany sgoelz

    Same here.

  • 🇺🇸United States ja09

    Any solutions? Looks like this happened to our site and I just wasted 45 minutes with no luck. I keep getting "Could not connect to Tag Assistant" when using Google's testing widget. Tried like 20 different configurations. Clients are not happy about it.

  • 🇵🇰Pakistan alinouman

    Working for some pages and not working for other.

  • 🇬🇧United Kingdom jacobupal Leeds

    @alinouman Is there an easy way to check if there are pages not being counted, or is it more a case of going to each page? I'm guessing you've already compared the pages where it works to pages where it doesn't, did you find any correlation?

    For us the google tag was mysteriously missing so no data was collected for two days, but I luckily caught the problem before it continued any further and I was able to add the tag again.

    The comment above does make me concerned I might have pages where the data is still not being collected, it's too early to see our daily stats, but I do think our real-time stats look a bit lower than usual, we're usually 200+ per 30mins but it has seemed to have been in the 100-200 range for most of the day since I got it working. Then again, it might just be a slow day.

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