User Research: Survey regarding bookmarking features on Drupal

Created on 22 March 2024, 3 months ago
Updated 16 June 2024, 9 days ago

Problem/Motivation

An open survey to Drupal users - no matter their role - can establish whether an improved shortcut/bookmarking functionality could be considered useful by a range of roles in the Drupal ecosystem.

Objectives

  • Establish context: Are the respondents familiar with bookmarking tools? Do they use such tools in Drupal?
  • Learn more about intent: Would they use a Drupal bookmarking tool if this will allow for more personalization options.
  • Know about their role in the Drupal ecosystem to be able to put the responses in context.

For academic research purposes, the main objective is to gather primary data through user research that will prove that a new bookmarking module with improved features and capabilities would be considered useful in Drupal core.

Survey questions

  • Do you currently use any bookmarking tool in the applications you use for work or other activities? (Yes/No)
  • Do you use browser bookmarks for the Drupal sites you work with? (Yes/No)
  • Do you use any other Drupal tools for quickly accessing the most common pages you use? (Yes/No)
  • How essential is a tool for quick access to key pages by default in Drupal? (Scale 1 to 5, being 1 the lowest and 5 the highest).
  • How important is it to get a set of predefined quick links that have been tested useful on a majority of sites? (Scale 1 to 5, being 1 the lowest and 5 the highest).
  • How useful is it to be able to customise your own bookmarks to specific tasks on your day to day in a Drupal site? (Scale 1 to 5, being 1 the lowest and 5 the highest).
  • How important is it to be able to display your own subset of bookmarks depending on the action you're performing? (Scale 1 to 5, being 1 the lowest and 5 the highest).
  • What is your primary role in the Drupal site or sites you're involved with? (Content management, Design, Development, Documentation, Site building, Other).
  • An additional field for open-ended comments.

Survey was available at: https://forms.cambrico.net/forms/drupal-bookmarking-survey?tca=JoDWgMmmP...

Results

This is an excerpt from the project that will be later on published:

There was a total of 135 responses to the survey during the month of April 2024, most of them (110) are developers (either front-end or back-end development), followed by site builders (14).

Q1-3. Most of the respondents use bookmarking tools, but around half don’t use specific Drupal tools.

Q4: How essential is a tool for quick access to key pages by default in Drupal?

Q5: How important is it to get a set of predefined quick links that have been tested useful on a majority of sites?

Q6: How useful is it to be able to customise your own bookmarks to specific tasks on your day to day in a Drupal site?

Q7: How important is it to be able to display your own subset of bookmarks depending on the action you're performing?

Q9: Open-ended question

A few themes were identified:

- Some people were positive about a bookmarking feature:

“I use the module on most pages for non advanced editors, and it’s very helpful to have a unified place to point to for “whatever you need to do often you will find in behind the star icon””.

“I would like the shortcuts module to stay in core as I believe is good for the first time experience”.

- Others didn't

“I actually find the shortcuts module in Drupal an annoyance, something to be clicked on accidentally when working in the admin interface.”

“For the end user, I sometimes used shortcut, but it always ended up in a mess, and it replicates buttons that are already available in the toolbar”.

- Coffee → was mentioned quite a bit.

- Some people pointed out the overlap with browser features:

“User bookmarks are managed in the browser anyway, why do we need the bookmark module in Drupal?”.

“The browser address bar (Firefox) keeps history and in my experience is the fastest way to find previously visited pages”.

“Perhaps a browser based bookmarking system to access different sites would be useful, but not within drupal itself”.

- Shortcuts per role was mentioned a lot:

“For admin tasks we use the shortcut module from core. I would love to have user and role specific shortcut sets”.

“I would welcome away to harness the bookmarking function for specific roles.

“I think role specific bookmarks is most common use case for the shortcuts module”

“For me, using the module Shortcut per role is a must in all the projects I lead in order to prepare the necessary shorcut links adapted for each role”.

đź“Ś Task
Status

Active

Component

Miscellaneous

Created by

🇪🇸Spain pcambra Spain, 🇪🇺

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