Error when trying to reset our users' password

Created on 29 November 2023, about 1 year ago

Updated 28 July 2024, 6 months ago

Problem/Motivation

Hi Team,

Hoping you can help us out. We have a couple of our internal Drupal site users who have been locked out of their account/forgotten their password. When we navigate using the menu to Manage -> People then find their account and click the "Edit" button to update their password, an error page is shown with the following message:

"The website encountered an unexpected error. Please try again later.

Drupal\Core\Security\UntrustedCallbackException: Render #pre_render callbacks must be methods of a class that implements \Drupal\Core\Security\TrustedCallbackInterface or be an anonymous function. The callback was Drupal\background_image\Form\BackgroundImageForm::preRenderStates. See https://www.drupal.org/node/2966725 → in Drupal\Core\Render\Renderer->doTrustedCallback() (line 96 of core/lib/Drupal/Core/Security/DoTrustedCallbackTrait.php)."

We haven't changed anything in this space and it appears to be a Drupal core page that shouldn't have any customizations on it.

We don't currently have an internal developer/coder so if you can please assist by providing instructions on how to fix this to a team without coding skills that would be amazing!

Steps to reproduce

Logging into our Drupal editing interface and from the Drupal menus at the top of the screen/interface navigating to Manage -> People then find their account and click the "Edit" button. See screenshot attached for reference.

Proposed resolution

Remaining tasks

User interface changes

API changes

Data model changes

Release notes snippet

💬 Support request

Status

Closed: outdated

Version

11.0 🔥

Component

User module →

Last updated 7 days ago

Maintained by
🇺🇸United States @moshe weitzman
🇧🇪Belgium @kristiaanvandeneynde

Created by

🇦🇺Australia cpower

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Incomplete comments

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Status changed to Postponed: needs info about 1 year ago12:14pm 29 November 2023
Comment about 1 year ago →
cilefen
I am not sure if you are aware but Drupal 9 is end of life.

This error is caused by the background_image module, not Drupal Core.
Comment about 1 year ago →
🇮🇳India sijumpk
@cpower, as @cilefen said this is not the place to post this issue. You can search for this issue in https://www.drupal.org/project/issues/background_image?status=All&catego... → . In case if its a new issue, you can create a new one there for that module. Try reading https://www.drupal.org/forum/support/post-installation/2020-08-06/backgr... → , it seems some what similar to your problem.
Status changed to Closed: outdated 6 months ago6:25pm 28 July 2024
Comment 6 months ago →
cilefen

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