- Issue created by @kushagra.goyal
- 🇳🇱Netherlands jurriaanroelofs
Hi, are you able to get the full error message from the Drupal log? That could be helpful here.
Also please try clearing all caches if you haven't already tried, and try updating to the latest version of DXPR Builder.
- Status changed to Postponed: needs info
12 months ago 11:23am 11 October 2023 - 🇳🇱Netherlands jurriaanroelofs
we need to be able to reproduce this in order to help
Hi, we are not getting any error in Drupal log, it think it is because this issue not from Drupal side, we just got red warning error and when we tried to save dxpr changes by licking on blue save icon and in network tab an api getting failed (image attached). so there will be error somewhere else...
The thing is we are not getting any error in local. this reproducible on live (uat, dev) sites.
- Status changed to Needs work
10 months ago 7:03am 30 November 2023 - 🇳🇱Netherlands jurriaanroelofs
Hi again, can you provide the full error with backtrace information from the Drupal log? 500 error means something went wrong in the backend, not the frontend :)
Hi, as i mentioned in last comment, not able to see any errors in drupal logs. When we are hitting 'Save' button (blue icon from drupal). there is one API called which is https://uat.startupindia.gov.in/sih/dxpr_builder/ajaxtoken=rywoK8LvktEiE... which comes under 'dxpr_save_container' AJAX request call.
but this gives us '403 Forbidden' as a response. previously i was thinking it was a permission issue because i was using free license of dxpr. but i notice that it sometimes working but mostly didn't. so i have also tried with purchased license but didn't get success on it.