In almost every Helpdesk System, ticket comments can be tagged as internal, which means that the user cannot see them.
In our case, we must handle this kind of permission as well. Currently, once the comments are stored in Drupal, the user can see them, whether they are internal or not.
Fixed
1.0
Miscellaneous
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It's likely this issue predates Contrib.social: some issue and comment data are missing.
With much more experience now, this issue is obsolete. If a comment is internal is the responsibility of the helpdesk backend. Internal comments never must not be transferred.
Automatically closed - issue fixed for 2 weeks with no activity.