payment showing complete, but no payment received

Created on 18 September 2019, about 6 years ago
Updated 18 August 2025, about 1 month ago

Today I got report from my customer, then I noticed there are several payment it showing completely on site, but I have not received the payment in my stripe. that's why I didn't get the notice from stripe for payment.

For the order payment I have recieved, I can see from the payment page "admin/commerce/orders/237/payment" there is a table showing the detail info.

For the order payment I have not received. its empty on the page "admin/commerce/orders/123/payment" please see my screenshot below:

Those payment I have not recieved are happened before the 14 Sept, so it shouldn't be the 3D Secure problem.

because it has passed many days, I can't find any log info for these payment, I am wondering are there other way that I can find out what's going on...Thanks

πŸ› Bug report
Status

Closed: outdated

Version

3.0

Component

Miscellaneous

Created by

πŸ‡¬πŸ‡§United Kingdom freelylw

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