We recently had multiple reports of users unable to play our videos. The common feature was that each of these users was using IE11 in Windows 7. With the help of Brightcove's support team, we discovered the problem was that the ID generated in line 2 of the brightcove-field-embed.tpl.php file was generating a numeric id selector.
id="<?php print $id; ?>"
The advice from Brightcove was to ensure that the id was an alpha-numeric value. So I added a custom template file with this change:
id="bc-vid-<?php print $id; ?>"
Problem solved.
Closed: outdated
6.5
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