What is LiveChat - live chat for Drupal?

LiveChat is a live chat and messaging platform for customer service and online sales. Having LiveChat on your website means that website visitors can send you their questions and receive answers in no time.

The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, engage them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.

Description

With live chat for Drupal by LiveChat, you can add a chat widget to your website, customize its look and feel, position on the page, and much more.

This live chat module is built with proactive chat invitations to increase the chances of high engagement; you can specify trigger conditions by which automated messages appear, such as the number of pages visited, the number of seconds spent on the website. Plus, you can reach out to people who have added something to their cart but can’t seem to proceed to checkout.

LiveChat for Drupal makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

See in real-time how many visitors are on your site, and quickly access customer’s browsing and chat history.

With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can choose to respond either via email or the chat widget, according to their preferences.

Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, LiveChat integrates with popular third-party apps for merchants, including Mailchimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.

Documentation and Support

For documentation and tutorials go to our help desk article.
If you have any more questions, start a live chat session with our support on the Drupal integration page.
For more information about live chat features, FAQs and documentation, check out our website.
If interested, you can join our community group here.

Requirements

While LiveChat’s chat module for Drupal is free, you need a subscription to LiveChat to use it. For an overview of available plans and their cost navigate to LiveChat pricing. There’s a 14-day trial to test all of the features. No credit card, no commitments.

Sign up for our LiveChat here.

About us

LiveChat provides a cloud-based customer service platform with live support and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. LiveChat is a highly popular platform utilized by over 37,000 businesses, including well-known corporations such as Ikea and PayPal.

LiveChat - live chat for Drupal

Issues

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Created over 5 years ago