- Issue created by @rinasek
Customer service representatives are losing valuable time navigating through multiple pages just to update a billing address. We need to eliminate this friction and give CSRs proper tools.
Add an "Edit" button directly within the billing address block on order view pages. When clicked, this opens a modal dialog that allows CSRs to modify all billing information without leaving the order context.
Current workflow that needs improvement:
Active
3.0
Order