I am trying to create a model where an email is sent via the website, once an order has been completed, depending on which payment gateway has been used. I have two payment gateways, with the ID's of 'credit' and 'bank_transfer'. If a person pays by credit card, no email is required to be sent. If someone uses the bank transfer option, then an email is sent, with further instructions.
What I can do:
Without a condition, the above works flawlessly, with tokens replaced correctly.
What I can't do:
Add a condition, where the email is ONLY fired, if the customer has used the Bank transfer (bank_transfer) gateway.
I have tried every combination I can think of, but just can't get it working. Adding this condition in any form just blocks the email being sent at all. I have added the template Commerce: Selected payment gateway, added the ID of bank_transfer into the Payment gateways field, and a wide range of different options into the Entity field, without brackets. I've referenced the Token help list and tried...
commerce_order:payment_gateway
commerce_order:payment_gateway:entity
commerce_order:payment_gateway:target_id
payment_gateway
payment_gateway:entity
payment_gateway:target_id
... each either blocking the email without error, or an error is thrown in logs (the only error I've had is, The condition requires a "commerce_order" entity, but a "commerce_payment_gateway" entity was given). Commerce 3 and Drupal 10 is being used.
Any help would be greatly appreciated.
Active
2.1
User interface
Eventually resolved by comparing the token value and ID manually via Compare Two Scalar Values
Thanks for reporting back with your solution.
For others coming across this issue, I would have suggested using the Debugging techniques, as that will show the available tokens and their syntax at every single step of ECA processing your model. That usually guides you to the correct token syntax quickly.