Google Tag 1.7 breaks analytics

The community bug reporting guidelines indicate the burden of showing cause and effect is on you. So far you have reported an undesirable outcome, but have not indicated the cause. That makes this a support request.

Have you confirmed that the snippet insertion conditions render true so that a snippet is placed on the page? (You can turn on the debug output in this module to see which conditions return true and false.) Is the google tag js on the page but analytics are not being recorded? If you can provide some details like these, then maybe we can figure out the cause.

Also, needs work only applies if there is a patch or merge request in play.

I recently saw a similar issue. In my case the problem was that the 'hostname' value was not set, probably due to not (or not correctly) executing database update 8104 or due to a forgotten config export / import after update 8104. Manually setting the correct value resolved the issue.

Well, I just had a client report that GA via GTM wasn't reporting anything since Late May of 2024. I verified that GTM' scripts were not showing up at all on the site.

I just updated to 2.0.x, and the scripts started loading.

So, this is something thats happening.

In comment #5 borisr said that he added the Host Name. I am having the same issue in that when I upgraded to 8.1.7 it stopped tagging, and I have www.googletagmanager.com as the Host name. Is this correct? It says that it is the default. Thanks.

For most implementations the host name will be 'www.googletagmanager.com'. This was also the default setting in older versions of this module.

Thanks for the reply. Now I just need to figure out if it is possible to get this working with 8.1.7 and if so, why mine is not working.

You can set the host name under the 'advanced' tab on both the global settings page and in the individual container settings pages. That should resolve the issue with the Google Tag Manager(s) not loading.

I just did a quick test with the Google Analytics module and the Google Tag Manager module and as far as I can tell there are no conflicts in loading the scripts.

Thanks I see where to set the Hostname on the Advanced tab but not on the General tab. I am going to install the Google Analytics module because on another site that has that module, the General tab has a vertical tab that says Request Domain. That vertical tab is not available on my site.

That's correct. You should be able to set the hostname under the global module settings advanced tab and under the advanced tab on the individual container settings.

I just had a client inform me that Google Analytics had not reported any data for a month. After investigating it turns out after updating to 1.7 the GTM code was not added to any page of the website. In the settings for the module I noticed that the required "hostname" default field had a placeholder value of "www.googletagmanager.com" but that the field was actually empty. After adding the value, it worked as expected.