- Issue created by @jurgenhaas
I've set up a new helpdesk, and it synchronised users right after saving that config entity. That's great that way. I received a success message, but then was confused because the users haven't been available in the helpdesk at all. Then I checked the logs on Drupal and saw that the requests have been failing because they were unauthorised.
So, the success message and the failures are not matching reality.
There are several steps to take:
Active
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