404 error when link clicked

@jsidigital, It is working for me. You can check if your private folder name/permission is correct.

Hello Shailja179,
What do you mean that the private folder name/permission is correct?

Are you referring to the actual ftp private folder? This is correct because if I switch to regular generic file download, the file downloads. Only when I select file with counter that I get a 404 page error.

Not really sire what you mean. Hope you can explain in more detail?

Thank you.

@jsidigital, yes i am talking about file structure permission of private folder. But its working for me fine.
May be some custom module is causing the issue on your side.

@jsidigital, let me recap :

To get everything working, you need to have the following -

First: in your settings.php you need to have the private file path set like so -

$settings['file_private_path'] = 'sites/default/files/private';

look around Ln. 525 in settings.php. Set the path to a folder of your choosing.

Second: On the Download Statistics module's Config page, you need to have the Count File Downloads check box enabled/checked

Third: on one of the content types, you need to have a field of type File - not Media, just a regular File. In the Field Settings of the field, you need to have Upload Destination set to Private files.
In the Manage Display for that same field, you need to choose File with Download Statistics Recorded.

When all that is set, everything is working for me as expected.

Let me know if you're still having problems.

Thanks!
Oleg

closing this as it looks like the module is working as designed, the error most likely was due to mis-configuration

will re-open if needed