Double billing, PayPal Website Payments Pro

Created on 15 March 2019, over 6 years ago
Updated 18 August 2025, about 2 months ago

Problem/Motivation

I understand there are several issues regarding double / extra charges, but they don't appear to fit my situation.

We're using Website Payments Pro with digital assets (commerce_file).

We have intermittent cases where:

  • The order has only 1 line item, @ $40 / item.
  • The order total (in field_data_commerce_order_total.commerce_order_total_amount) is 4000.
  • The value of commerce_payment_transaction.amount is 8000.
  • The value for the AMT property in commerce_payment_transaction.payload is 80.00.

It appears that the amount of the order is getting doubled somewhere between the order total and the PayPal transaction.

It also appears that these are happening in single transactions, so doesn't look like multiple form submissions to me.

It's intermittent, so I can't provide steps to reproduce. I'm open to debugging suggestions.

πŸ’¬ Support request
Status

Closed: outdated

Version

2.0

Component

PayPal WPP

Created by

πŸ‡ΊπŸ‡ΈUnited States kentr Durango, CO

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