A user account is sometimes not created when placing an order.

Created on 6 October 2015, about 10 years ago
Updated 18 August 2025, about 2 months ago

Hello,

We have a sporadic problem that sometimes a user account is not created by the commerce rule "Create a new account for an anonymous order" after placing an order.

It looks as though all anonymous users who pay via Sagepay do get a new account (via the commerce rule) so the problem probably has something to do with the interaction with paypal via the paypal module. Although we're also currently exploring the possibility that it may have something to with available memory on the server.

We have turned on syslog on the server a few days ago and now have collected a lot of debug information:

Has anyone encountered this problem before? Would anyone like to help with troubleshooting the problem?

Best, Paul

πŸ’¬ Support request
Status

Closed: outdated

Version

2.0

Component

PayPal WPS

Created by

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