Field format error: Request is too large to process

Created on 26 November 2013, almost 12 years ago
Updated 18 August 2025, 2 months ago

Received a notice in the dblog type: commerce_payflow

Payflow server response:
Array
(
[RESULT] => 7
[SECURETOKENID] => 5294752ce487a898240547
[RESPMSG] => Field format error: Request is too large to process
)

I am running the latest Commerce Kickstart install on a fresh site. This message was apparently triggered when a customer tried to checkout with 10 line-items in the cart. Ran some tests, and found out that quantity does not matter, it's the number of line-items present in the cart: 9 items works, 10 does not. Customer is prevented from going to the Payment page, and is given an error on the review page: "there are errors on the page: communication with paypal failed...".

I could not find any documentation on this, save for an obscure thread in moocommerce. I believe the limit Paypal sets is 99 items per checkout, but I have not found any solid evidence of that either.

Any ideas/help would be much appreciated, thanks.

πŸ’¬ Support request
Status

Closed: outdated

Version

2.0

Component

PayPal PPA

Created by

πŸ‡ΊπŸ‡ΈUnited States zooter626

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